Two-Day Workshop – Delivered by CERT

Frontline interactions are becoming increasingly complex.

This practical two-day workshop is designed to equip authorised officers and frontline staff with the skills to remain safe, confident and professional in challenging situations.

Why Send Your Staff?

✔ Increased Staff Safety

Practical strategies to minimise risk and enhance personal safety — at work and beyond.

✔ Enhanced Confidence & Effectiveness
Build the skills to confidently manage difficult interactions while achieving professional outcomes.

✔ Reduced Complaints
When the public feels heard and respected, escalation and formal complaints decrease.

✔ Enhanced Organisational Reputation
Professional, safe and effective staff strengthen public trust in your council.

Details

️ 19–20 March 2026
21 Grundel Street, Whyalla Norrie SA

Investment
$1,000 Members
$2,000 Non-Members

Places are limited. Early registration is strongly recommended.

Tailoring the Training to Your Context

To ensure the workshop reflects real regional scenarios, participants are encouraged to submit anonymised real-life situations they would like addressed during the session.

If you are attending, please email your examples to admin@lgapa.com.au.

These will be shared with CERT to assist in tailoring practical discussions and exercises to local operational challenges.

Need More Information?

A printable workshop flyer is available for councils requiring internal approval documentation or for internal distribution.

Download the flyer here: SSTC Flier (LGA).pdf