Frontline interactions in metropolitan environments can be fast-paced, high-volume and unpredictable. Authorised officers and community-facing staff are increasingly required to manage complex, emotionally charged situations while maintaining professionalism and personal safety.

This practical two-day workshop, delivered by CERT, equips participants with structured communication strategies and situational awareness techniques to remain safe, confident and effective in challenging public interactions.

Participants will gain tools that can be applied immediately in operational settings.

Why Send Your Staff?

✔ Increased Staff Safety
Practical techniques to reduce risk and enhance personal safety in high-interaction environments.

✔ Enhanced Confidence & Effectiveness
Build the capability to manage difficult conversations while maintaining authority and achieving professional outcomes.

✔ Reduced Complaint Escalation
Structured communication approaches help reduce misunderstandings, formal complaints and reputational risk.

✔ Enhanced Organisational Reputation
Professional and consistent frontline engagement strengthens public confidence in council services.

Details

Munno Para – 23–24 March 2026
Stretton Centre
307 Peachey Road
Munno Para SA

Investment
$1,000 Members
$2,000 Non-Members

Places are limited. Early registration is strongly recommended.

Tailoring the Training to Your Context

To ensure the workshop reflects real operational challenges, participants are encouraged to submit anonymised real-life scenarios they would like addressed during the session.

If you are attending, please email your examples to admin@lgapa.gov.au. These will be shared with CERT to assist in tailoring practical discussions and exercises to local operational environments.

Need More Information?

A printable workshop flyer is available for councils requiring internal approval documentation or for internal distribution.

Download the flyer here: SSTC Flier (LGA).pdf