What questions would you ask PK?

If you had direct access to Paul Kelly from Norman Waterhouse, what would you ask?

Think:
✔ tricky investigations
✔ enforcement decisions
✔ grey areas in legislation
✔ evidence and process questions
✔ real-life scenarios you’ve been stuck on

We’re hosting a live Q&A session where you can bring your questions and talk them through in a practical, supportive setting.

Drop your questions in the comments (or tell us the topic you want covered).

Friday 6 March 2026
Online webinar + in-person option
$50 members | $100 non-members

The Dog and Cat Management Board has sent invites for its upcoming SAMOF and Council Small Grants info session.

If you haven’t received an invitation, please contact dcmb@sa.gov.auso we can make sure you’re added to the event.

The Board’s Council Small Grants Program is open until 2 April 2026, offering grants for cat management initiatives and detention facility projects. More details are available on the Council Secure – Council Small Grants Program page.

Two-Day Workshop – Delivered by CERT

Frontline interactions are becoming increasingly complex.

This practical two-day workshop is designed to equip authorised officers and frontline staff with the skills to remain safe, confident and professional in challenging situations.

Why Send Your Staff?

✔ Increased Staff Safety

Practical strategies to minimise risk and enhance personal safety — at work and beyond.

✔ Enhanced Confidence & Effectiveness
Build the skills to confidently manage difficult interactions while achieving professional outcomes.

✔ Reduced Complaints
When the public feels heard and respected, escalation and formal complaints decrease.

✔ Enhanced Organisational Reputation
Professional, safe and effective staff strengthen public trust in your council.

Details

️ 19–20 March 2026
21 Grundel Street, Whyalla Norrie SA

Investment
$1,000 Members
$2,000 Non-Members

Places are limited. Early registration is strongly recommended.

Tailoring the Training to Your Context

To ensure the workshop reflects real regional scenarios, participants are encouraged to submit anonymised real-life situations they would like addressed during the session.

If you are attending, please email your examples to admin@lgapa.com.au.

These will be shared with CERT to assist in tailoring practical discussions and exercises to local operational challenges.

Need More Information?

A printable workshop flyer is available for councils requiring internal approval documentation or for internal distribution.

Download the flyer here: SSTC Flier (LGA).pdf

Frontline interactions in metropolitan environments can be fast-paced, high-volume and unpredictable. Authorised officers and community-facing staff are increasingly required to manage complex, emotionally charged situations while maintaining professionalism and personal safety.

This practical two-day workshop, delivered by CERT, equips participants with structured communication strategies and situational awareness techniques to remain safe, confident and effective in challenging public interactions.

Participants will gain tools that can be applied immediately in operational settings.

Why Send Your Staff?

✔ Increased Staff Safety
Practical techniques to reduce risk and enhance personal safety in high-interaction environments.

✔ Enhanced Confidence & Effectiveness
Build the capability to manage difficult conversations while maintaining authority and achieving professional outcomes.

✔ Reduced Complaint Escalation
Structured communication approaches help reduce misunderstandings, formal complaints and reputational risk.

✔ Enhanced Organisational Reputation
Professional and consistent frontline engagement strengthens public confidence in council services.

Details

Munno Para – 23–24 March 2026
Stretton Centre
307 Peachey Road
Munno Para SA

Investment
$1,000 Members
$2,000 Non-Members

Places are limited. Early registration is strongly recommended.

Tailoring the Training to Your Context

To ensure the workshop reflects real operational challenges, participants are encouraged to submit anonymised real-life scenarios they would like addressed during the session.

If you are attending, please email your examples to admin@lgapa.gov.au. These will be shared with CERT to assist in tailoring practical discussions and exercises to local operational environments.

Need More Information?

A printable workshop flyer is available for councils requiring internal approval documentation or for internal distribution.

Download the flyer here: SSTC Flier (LGA).pdf

In smaller regional communities, frontline staff often manage repeat interactions and highly personal situations. Maintaining safety, professionalism and authority while preserving positive community relationships can be complex.

This practical two-day workshop, delivered by CERT, equips authorised officers and community-facing staff with structured communication techniques and situational safety strategies designed to support confident and professional engagement in challenging circumstances.

Participants will gain practical tools that can be applied immediately in regional operational settings.

Why Send Your Staff?

✔ Increased Staff Safety
Practical strategies to enhance personal safety while working in community-based and regional environments.

✔ Enhanced Confidence & Effectiveness
Build the skills to manage difficult conversations calmly and professionally while achieving compliant outcomes.

✔ Reduced Complaint Escalation
Clear, respectful communication reduces misunderstandings and helps prevent formal complaints or reputational risk.

✔ Stronger Community Trust
Consistent, safe and professional engagement strengthens public confidence in council services — particularly in close-knit regional areas.

Details

Millicent – 26–27 March 2026
Civic Centre, 14 Ridge Terrace Millicent 

Investment
$1,000 Members
$2,000 Non-Members

Places are limited. Early registration is strongly recommended.

Tailoring the Training to Your Context

To ensure the workshop reflects real regional challenges, participants are encouraged to submit anonymised real-life scenarios they would like addressed during the session.

If you are attending, please email your examples to admin@lgapa.gov.au.

These will be shared with CERT to assist in tailoring practical discussions and exercises to local operational environments.

Need More Information?

A printable workshop flyer is available for councils requiring internal approval documentation or for internal distribution.

Download the flyer here: SSTC Flier (LGA).pdf

The Local Government Authorised Persons Association (APA) in conjunction with Compliance Aware is running another comprehensive investigation workshop known as PRIME: Principles of Investigation & Management of Evidence Workshop The workshop is presented by a team of nationally qualified investigators and trainers that share almost 200 years of collective investigation experience within SAPOL.

The two-day  hands-on workshop will lead attendees through a series of sessions aimed at providing a set of principles that will support the investigation process. The workshop has a practical focus which will require each participant to demonstrate statement taking and interviewing techniques, evidence gathering and culminating in an active court trials where participants will deliver evidence.

A 12 month investigation support line will be provided to all participants should they require any investigation tips and strategies to assist them within their duties.

An evaluation of the program has already been conducted and its content and overall structure has shown it to be practical and appropriate for APA members.

Topics Include:
Role of the investigator, The PEACE Investigation Model, The principles of statement taking, Statement taking demonstrations, Statement taking workshop,
Chain of evidence, Use of notes, Note taking, The investigation MATRIX,
Principles of interviewing, Interviewing workshop, Presenting evidence theory and Presenting evidence workshop

Who should attend?

✔️ Community Safety Officers

✔️ General Inspectors

✔️ Animal Management Officers

✔️ Environmental Health Officers

✔️ Planning Officers and

✔️ Building Compliance Officers

Cost:
Members: $950
Non-Members: $1200
(Become a member for just $40 to unlock savings & future discounts!) 

Limited spots available – Register now & secure your spot! 

For more info, email us at contact.lgapasa@gmail.com

✨ Annual Conference is coming! ✨
Building Skills. Sharing Knowledge. Growing Networks.

We’re hard at work behind the scenes bringing this event to life.
More details coming soon — follow us and keep an eye on your inbox

Awards Dinner – Thursday 21st August, from 6:00pm

Can’t make it to the Conference?

You’re still invited to join us for the highlight of the week — the Awards Dinner!

This year held at the stunning National Wine Centre in Adelaide, this evening will be a celebration of excellence, connection, and community. Come along to network, enjoy great food and wine, and celebrate the outstanding contributions of individuals and organisations across our industry.

Don’t forget to nominate!

Help us shine a light on those making a real difference — nominations for the awards are now open.

 Annual Professional Development Conference

Stay tuned for more information 

Stay tuned!
We’re busy planning the details of this event.

Full details will be released soon — keep an eye on our socials, inbox, and website for updates!

Stay tuned!
We’re busy planning the details of this event.
Full details will be released soon — keep an eye on our socials, inbox, and website for updates!